![]() To export custom issue details or to export a wider range of tickets, we recommend running a search and exporting the results instead. Reports only show the following columns of data: Sometimes users prefer exporting more ticket information than what is provided in the reports. The user wants to customize the columns in the issue details export.Please see the table below for a visual explanation. On the other hand, if you click in to see the issue details for a specific request type and then export from this view, the export will only show that specific information. This means that when you export a report from the summary table view, the export will show the summary. When exporting report information, the export will be in the same format as the current view. The exported information is not in the format the user expected. ![]() ![]() Users may find that when they export report information, the export is not in the format that they expect. To export more tickets and ticket details, you'll need to construct a filter based on the report data. Export from the summary table view will export the summarised statistics, whereas exporting from the details view will only export the issue details on that view. When exporting report data, the export function will only export data from the current view. Navigate to the report that you want to export.This also impacts what information is exported from a report. Reports are interactive, so you can view high level trends as well as go in depth into the tickets contributing to the trends. Reports allow you to visualise data so that you have a better understanding of what's happening in your service project.
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